Refund & Cancellation Policy
Last updated: September 8, 2026
1. Cancelling a booking you made
You can cancel a confirmed booking from your Bookings page. The refund you receive depends on how much time remains before the session starts:
| Situation | Refund |
|---|---|
| You cancel 48 hours or more before the session starts | 80% refund to source (applicable taxes and processing charges are retained) |
| You cancel less than 48 hours before the session starts, or you do not attend | No refund offline seats are held exclusively for you, and online seats cannot be resold once the session is near |
| Tury cancels a session | 100% refund to source, always no conditions |
| Rescheduling | Not available bookings cannot be moved to another session, as seats are confirmed strictly in order of payment |
| Free bookings (₹0) | Nothing to refund simply cancel so your seat is released to someone else |
| Arivu digital content | Non-refundable once access has been granted |
2. Removal for conduct
Participants under the influence of alcohol or intoxicating drugs, or those who are disruptive or abusive, will be refused entry to or removed from any session offline or online and no refund will be given in such cases. See our Terms & Conditions, Section 5.
3. How refunds are paid
- All refunds go back to the original payment method you used at checkout (card, UPI, netbanking, wallet) via Razorpay.
- Refunds are typically credited within 5–7 working days of approval, depending on your bank or card issuer. Some banks take longer.
- The refund amount is 80% of the price you paid, as set out above. The retained portion covers applicable taxes (GST) and payment processing charges, which Razorpay does not return to us.
4. How to request a refund
Cancellations made from your Bookings page are refunded automatically per the table above no email needed. If something went wrong (a payment issue, a session that did not happen, a double charge), write to us at hello@tury.in with your booking reference and we will make it right.
5. Contact
Refund questions: hello@tury.in TURY, Bangalore, Karnataka, India.
See also our Terms & Conditions and Privacy Policy.